配送与退货

 

Delivery & Shipping Policy

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Free Shipping Worldwide

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The international express shipping companies we work with are UPS, FEDEX, DHL delivery times are 1-4 business days.

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Local shipping companies of the countries we work with: Usps, Aci Logistic, Dhl, Poste Italiane, UniUni, Royal Mail, Yodel, Hermes, Swiss Post, PostNL, Hongkong Post
Canada Post, Ulala, Australia Post delivery times are 5-10 business days.

Shipping Policy

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All orders are shipped during regular business hours (Monday–Friday, excluding holidays).

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Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided in checkout are estimates and subject to change, and will be determined after your order is processed, your payment method is validated and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, christmas, holiday, weather, traffic and other factors.

Shipping Details

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 To facilitate a smooth delivery process, we require customers to provide accurate and complete shipping details at the time of purchase. This includes the recipient's full name, shipping address, and contact number. 

 

Tracking Information

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Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information for your package. This allows you to monitor the progress of your delivery and estimate the expected delivery date.

 

Courier Service

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To provide you with premium service, we use Express Delivery services such as DHL and FedEx. We reserve the right to choose the courier of our choice for the most efficient delivery method.
APO/PO Box Addresses: We are currently unable to ship to PO, APO, DPO or FPO Addresses.

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Other Policies

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Combined Shipments:

If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order.

Customs Duty on International Orders

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All orders are shipped on a Delivery Duty Unpaid (DDU) basis.
Please note that customs duty, if applicable, will be the responsibility of the customer The customs policies vary by country, and customers are advised to check with their local customs office for information on any potential duties or taxes that may apply to their order. We not responsible for delays due to customs.

 

Lost or Damaged Products

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If your parcel shows as delivered on your tracking link but you haven\'t received it, please contact our Customer Support Team and the courier within 5 working days from the tracking delivery date to initiate an investigation (Claims raised after 5 working days will not be accepted).
Please note that lost orders are not eligible for a refund.

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Rescheduling and Delivery Issues Tracking:

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 After shipping, we provide a tracking number. It\'s the customer\'s responsibility to follow up with the courier. If the courier holds the order for any reason or attempts delivery when you\'re unavailable, you must contact them. If there are multiple failed delivery attempts, the courier may destroy the parcel, and we will not be responsible for such incidents.

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Unaccepted Deliveries: 

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If a customer refuses to accept delivery of a parcel and requests its return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such cases, we are unable to process a return. To arrange for a return, the customers are requested to accept the delivery and follow the return instructions provided.

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Incorrect Address Deliveries: 

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Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.

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For additional assistance, please contact our friendly customer service team at turkishleather.com

 

 

 

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